Refund policy

Last updated: November 7, 2026

Returns

Our products are made to order, with production beginning after you place your order. As these are custom, made-to-order items, we do not accept returns or exchanges for reasons unrelated to quality. If you discover a quality issue, please contact us.

Items accepted for return must be in the same condition as when you received them, unworn or unused, with tags attached and in their original packaging, or meet any other requirements specified in the return instructions. If an item has been used, damaged, or handled beyond what is necessary to inspect it, we may deduct an amount from your refund.

Please contact us to learn about your return options and how to start a return.

How to Start a Return

Acceptance of return or cancellation requests is subject to the terms above and your rights under applicable law.

Please contact us before returning any items.

Customers are responsible for return shipping costs, unless otherwise required by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect.

Exceptions and Non-returnable Items

Certain items may not be eligible for return, as specified in the return terms above, on the product page, on our website, or in-store at the time of purchase.

Please contact us if you have any questions about whether a particular item is eligible for return.

Exchanges

Before returning an item, please contact us to discuss available exchange options.

Refunds

Once we have received and inspected your return, we will notify you whether your refund request has been approved. If approved, we will issue a refund to your original payment method unless otherwise stated. Your bank or payment provider may require additional time to process and post the refund.

If a reasonable amount of time has passed since your refund was approved and you still have not received it, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to meet applicable legal requirements.

Contact Information

To request an order cancellation, start a return, enquire about a return or exchange, or report a damaged item, please contact us at dirosijewelry@gmail.com or use the contact details provided in our Contact Information policy.